TERMS AND CONDITIONS

1. INTRODUCTION

1.1. The services of the Website are provided and regulated by VERBENAZ LIMITED, a company registered in the Republic of Cyprus, with its address: Kasou 13, Strovolos, 2062, Nicosia, Cyprus; Registration number: HE 385376. Partner company Intelligent Innovations N.V. (License No. 8048/JAZ) provides the gambling services, registered address: Heelsumstraat 51 E-commerce Park, P.O. Box 423, Curacao, Registration number: 142065. VERBENAZ LIMITED and Intelligent Innovations N.V. are hereinafter collectively be referred to as the "Company", "We", "Us", "Our".

1.2. The original text of the Terms is written in English and any interpretation of them will be based on the original English text. If the Terms or any documents or notices related to them are translated into any another language, the English version will prevail.

2. PARTIES

2.1. These Terms and Conditions (hereinafter the "Terms") shall govern the relations by and between the Company and you, as a user or a visitor (hereinafter the "user", "visitor", "player", "you", "your") of Vulkan.bet (hereinafter the "Website").

2.2. By registering on the Website, you hereby agree to these Terms, our Privacy Policy and other applicable documents on the Website.

3. CHANGES TO THE TERMS

3.1. The Company reserves the right to amend, modify, update and change any of the Terms for a number of reasons, including legal, commercial or customer service. The most up-to-date Terms are available on the Website and come into effect from the moment of their publication. We will notify the player of any such amendment, modification or change by publishing the new version of the Terms on the Website. It is the responsibility of the player to make sure that he/she agrees to the current Terms and Conditions, and the Company advises the player to follow the updates on the regular basis. The Company reserves the right to modify the Website, services and software and change the system specification requirements necessary to access and use the services at any time and without prior notice.

3.2. If any change is unacceptable to you, you may either cease using the Website, and close Your Account by complying with paragraph 12 of the Terms. Your continued use of any part of the Website after the date on which the Terms are stated to come into effect will be deemed to be your binding acceptance of the revised Terms, including any additions, removals, substitutions or other changes to the identity of the Company in paragraph 2.1 of the Terms, whether or not you have had notice of, or have read, the revised Terms.

4. LEGAL REQUIREMENTS

4.1. No-one under the age of 18 or the age of legal consent for engaging in the activities included in the services under the laws of any jurisdiction, whichever is higher (“Legal of Age”) may use the services under any circumstances and any person not Legally of Age who uses the services will be in breach of the terms of this Terms. The Company reserves the right to request proof of age at any stage to verify that persons not Legal of Age are not using the services. The Company may cancel a person's account and exclude a person from using the services if proof of age is not provided or if the Company suspects that a person using the services is not Legal of Age.

4.2. Online gambling may not be legal in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Use of the services on the Website is at your sole option, discretion and risk, and you are solely responsible for ascertaining whether it is legal in your jurisdiction. If Online gambling is not legal in your jurisdiction, you are not authorized to use your payment card for making transactions on the Website.

4.3. The Company does not intend to enable you to contravene applicable law. You represent, warrant and agree to ensure that your use of Website services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Website services by you.

4.4. The Company does not permit accounts to be opened by, or make any deposits nor used from, customers located or domiciled in Afghanistan, American Samoa, Aruba, Australia, Bonaire, Cyprus, Curacao, Democratic People's Republic of Korea (North Korea), Ethiopia, France, Switzerland, Great Britain, Guyana, Guam, Iraq, Iran, Italy, Israel, Malta, Netherlands, Sweden, Laos, Samoa, Saudi Arabia, Saba, Serbia, Singapore, Spain, St. Maarten St. Eustatius, Syria, Sri Lanka, United Kingdom, Uganda, United States of America, Vanuatu, Trinidad and Tobago, Turkey, Ukraine, Yemen. This list of jurisdictions may be changed by the Company from time to time with or without notice. You agree that you are not allowed to open an account, nor attempt to use Your Account, if you are based in this jurisdiction.

4.5. You are fully responsible for any applicable taxes and fees resulting from proceeds gained from the use of the Website. If winnings are taxable in your jurisdiction, you are required to keep track and report the winnings to the appropriate authorities.

5. OPENING YOUR ACCOUNT

5.1. In order to open an account (“Your Account”) to use the Website services, you should provide your e-mail address, choose a password and fill-out the information required to complete the registration by providing us with personal information, including your name, date of birth and phone number.

5.2. To verify your identity, the Company reserves the right to request, at any time, satisfactory proof of identity. Failure to supply such documentation may result in suspension of the account.

5.3. You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions.

5.4. If you have any questions or if you encounter any problems during registration, you can contact Support Service by sending an email to [email protected]

5.5. You may only open a single account (“Main”) at the Website. Any other account you open on the Website will be considered as the “Duplicate Account”. All Duplicate Accounts may be immediately closed by us and:

5.5.1. all transactions made from the Main and Duplicate Account will be made void;

5.5.2. all stakes or deposits made using the Main and/or Duplicate Account will not be returned to you;

5.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and may be reclaimed by us, and any funds withdrawn from the Duplicate account shall be returned to us on demand.

5.5.4. In case if Duplicate account is used in order to cheat, collude or exceed the limits, imposed to Your Account by the administration of the Website, or these two or more account are used simultaneously - this will be considered as a material breach of these Terms, Your  Main Account and Duplicate Account(s) will be closed and the Company will have no obligation to refund or return to you any funds that may be in Your Account and Duplicate Account(s).

5.6. Politically Exposed Persons and the family members of Politically Exposed Persons are obliged to inform us about their status upon registration. If you are a Politically Exposed Person or are a member of the family of a Politically Exposed Person, you can do so by contacting our support team via e-mail [email protected] after you have completed your registration.

Politically Exposed Persons are the following individuals (excluding middle-ranking or more junior officials):

(a) heads of State, heads of government, ministers and deputy or assistant ministers;

(b) members of parliament or of similar legislative bodies;

(c) members of the governing bodies of political parties;

(d) members of supreme courts, of constitutional courts or of other high-level judicial bodies, the decisions of which are not subject to further appeal, except in exceptional circumstances;

(e) members of courts of auditors or of the boards of central banks;

(f) ambassadors, chargés d'affaires and high-ranking officers in the armed forces;

(g) members of the administrative, management or supervisory bodies of State-owned enterprises.

(h) directors, deputy directors and members of the board or equivalent function of an international organisation.

5.6.1 Politically Exposed Persons or family members of the Politically Exposed Persons will be subject to additional verification procedures as set out in clause 6.6 of these Terms.

5.7. By opening Your Account, you hereby agree that you have the knowledge about the disciplines (the rules, teams, and players) and/or events, upon the outcomes of which you have placed your bet(s). If during the Verification or by other means is established, that you do not have the knowledge about the events, upon outcomes of which you have placed your bet(s), this will be regarded as a fact that you have given your account in possession to the third-party or have made your bet(s) under the guidelines of the third-party.

6. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS

6.1. In consideration of the rights granted to you to use the services, you represent, warrant, covenant and agree that:

6.1.1. You are not under the age of 18 or any legal age required for gambling or gaming activities under the law or jurisdiction that applies to you;

6.1.2. You are the rightful owner of the money in Your Account and all details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name on the credit/debit cards or other payment accounts to be used to deposit or receive funds in your account;

6.1.3. You are fully aware that there is a risk of losing money when gambling by means of the services and you are fully responsible for any such loss. You agree that your use of the services is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against the Company;

6.1.4. You fully understand the methods, rules and procedures of the services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of the Company.

6.2. By agreeing to the Terms you authorize us to undertake any verification checks we may require or that may be required by the third parties (including regulatory bodies) to confirm your identity and contact details (the “Checks”).

6.3. During these Checks we may restrict you from withdrawing funds from Your Account.

6.4. If any of the information that you provide to us is untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and prevent you from using the services, in addition to any other action that we may choose to take.

6.5. If we are unable to confirm that you are at the Legal Age then we may suspend Your Account. If in fact you were under the Legal age at the time you made any gambling or gaming transactions, then:

6.5.1. Your Account will be closed;

6.5.2. all transactions made and all related funds deposited by you during that time will become void;

6.5.3. any stakes or bets made during that time will be returned to you; and

6.5.4. any winnings which you have accrued during that time will be forfeited from you and you will be required to return to us all funds that were withdrawn from Your Account.

6.6 We may request proof of where your fund have come from. To verify your source of the funds, we may ask you to provide us with additional information and documents that confirm that you have sufficient funds to conduct your gambling activity. This may include information such as your salary or occupation, supported by relevant documentation such as a copy of your bank statement, etc.

6.7. You agree under the request of the Company to pass the Verification via video-call. During this Verification, you will be asked to provide the answers about Your Account (including the history of Your Account), your gambling activity, and about your experience of the Website. During this Verification, you should be in an enclosed room. Presence of any third-party in your room/space during the Verification is prohibited. You should not wear any hat, glasses and accessories that may close your face (except for eyeglasses that you wear in your daily living).

6.8 For additional verification through a video call, the client has 7 calendar days from the date the notification was sent by the company.

7. USERNAME, PASSWORD AND SECURITY

7.1. After opening Your Account, you must not disclose your username and password to anyone else. If you have lost or forgotten Your Account details you may recover your password by clicking on the “Remind Password” link below the login window.

7.2. You are entirely responsible for maintaining the confidentiality of your password and you have sole responsibility for any and all activities that occur under your account. You remain liable for losses incurred by yourself or a third party on Your Account.

7.3. You must notify The Company immediately of any unauthorized use or theft of Your Account or any other breach of security. If requested, you agree to provide The Company with evidence of such theft or unauthorized use. The Company will not be liable for any loss that you may incur as a result of someone else using your password, either with or without your knowledge.

7.4. You should not grant access to Your Account to any third-party or perform actions under the guidelines of anyone. If the Company discover (for example, during the Verification via video-call), that you have given Your Account in possession to any third-party or have made bets or played a game under the guidelines of the third-party, this will be considered as a material breach of these Terms. In case of this breach, Your Account will be closed and the Company will have no obligation to refund or return to you any funds that may be in Your Account and Duplicate Account(s).

8. DEPOSITS AND WITHDRAWALS TO/FROM YOUR ACCOUNT

8.1. If you wish to participate in betting or gaming using the Website, You must deposit money into Your Account.

8.2. You undertake that:

8.2.1. all money that you deposit in Your Account is untainted with any illegality and, in particular, does not originate from any illegal activity or source; and

8.2.2. all payments made into your account are authorized and you will not attempt to reverse a payment made into Your Account or take any action which will cause such a payment to be reversed by a third party, in order to avoid any legitimate liability.

8.3. The Company does not accept 3rd party deposits, i.e. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name and ensure that your payment requisites are used for the deposits exceptionally to your own account. You agree not to use the payment details of third parties for the withdrawal of funds, as well as not to provide your payment details for the withdrawal of funds from third party accounts. If we discover during our security checks that this has occurred, all winnings at the Website and the real money balance will be forfeited and the account will be blocked.

8.4. If a bank transfer is required to return the money to the rightful owner, all bank charges will be borne by the receiver.

8.5. You are allowed to use only one phone number if you wish to add money to Your Account with paid SMS. You should indicate this phone number in your profile. The Company does not allow the users to take loans from cell phone operators who allow this type of service, even if the operator allowed that. You cannot make sms deposits with such loans with negative balance. Users violating this rule are blacklisted, and gamers' accounts are blocked without a withdrawal option.

8.6. We do not accept cash funds sent to us. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the services. To the extent that they do not conflict with the terms of this Term, you agree to be bound by the Terms of such third party electronic payment processors and financial institutions.

8.7. By depositing money, you agree that you will not make or attempt to make any charge-backs, and deny or reverse any payment that you have made and you will reimburse the Company for any charge-backs, denial or reversal of payments you make and any loss suffered by the Company as a consequence thereof.

8.8. In case of suspicious or fraudulent payment, including the use of stolen credit cards or any other fraudulent activity, the Company reserves the right to block Your Account, reverse any made pay-out and recover any winnings. We are entitled to inform any relevant authorities or entities of any payment fraud or other unlawful activity and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, regardless of whether or not the credit cards were reported stolen.

8.9. We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Cheating, Collusion, Fraud and Criminal Activity or Errors.

8.10. You acknowledge and agree that Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking or other system insurance. Additionally, any money deposited in Your Account will not earn any interest.

8.11. You may request withdrawal of funds from Your Account at any time provided that:

8.11.1. all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;

8.11.2. any Checks referred to in paragraph 6 above have been completed.

8.12. When making a cash-out request certain points need to be considered:

8.12.1. all information in your Profile must be filled out;

8.12.2. funds must be withdrawn with the same method used for depositing;

8.12.3. if money was transferred from a phone operator, withdrawal is delayed for 2-3 weeks due to the fraud check;

8.12.4. if the total bet is less than 2 (two) times the first deposit, the Company reserves the right to withhold 20% for withdrawals, but not less than 0.5 USD or the equivalent sum of the amount being withdrawn in order to cover the bank transfer expenses.

8.12.5. you need to make at least one deposit

Withdrawal amount

8.13. A withdrawal amount of up to 300 USD will be paid to the customer’s account within 2 days from the date of request, except for weekends and holidays.

8.14. The withdrawal amount of 301 USD to 1 500 USD will be paid to the customer’s account within 5 days from the date of request, except for weekends and holidays.

8.15. The withdrawal amount of 1501 USD to 15 000 USD will be paid to the client’s account within 14 days from the date of request, except for weekends and holidays.

8.16. The withdrawal amount from 15 001 USD  will be paid to the customer’s account within 30 days from the date of request, except for weekends and holidays.

8.17. Other methods of withdrawal will be negotiated individually with the Website Administration.

8.18. In cases when the amount of your withdrawal request including current account balance is at least 20 times larger than the total sum of your deposits, you will be limited to 5000 EUR (or equivalent in your currency) for withdrawal per month.

8.19 Withdrawals in other available currencies of the site are calculated in relation to the current USD exchange rate at the time of application. 
The company is not responsible for changes in the amount of payments associated with currency fluctuations.

8.20. We reserve the right to charge a fee amounting to our own costs for withdrawal of funds that have not been put into play.

9. PLACING A BET OR GAMING

9.1. It is your responsibility to ensure that the details of any transaction which you place are correct before confirming the bet.

9.2. Your transaction history can be accessed by clicking “Cashier” on the Website.

9.3. We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction shall be deemed accepted until you receive a confirmation from us. If you did not receive a confirmation that your transaction has been accepted, you should contact Support.

9.4. You can place bets on the Service only by using the credit held in your account.

9.5. The maximum possible winnings per bet is 50 000 USD, or an equivalent amount in the user's account currency, it does not depend on odds and total possible winnings. All winnings above this amount are subject to a write-off.

10. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

10.1. The following activities are not allowed and constitute a material breach of the Terms:

10.1.1. providing information to third parties;

10.1.2. using an unfair advantage or influence, including the exploitation of bugs, loopholes or errors in our software, the use of automated players; or the exploitation of an “error”;

10.1.3. undertaking fraudulent activities to your advantage including the use of a stolen, cloned or otherwise unauthorized credit or debit card as a source of account deposits;

10.1.4. taking part in any criminal activities including money laundering and any other activity with criminal consequences;

10.1.5. colluding or attempting to collude and intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Website.

10.2. Any free funds received from the Company: bonuses, points etc, also cannot be a subject for abuse by any means.

10.3. The Company will take all reasonable steps to prevent collusion or any attempts to collude; detect them and the corresponding players; and deal with the corresponding players accordingly. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity or cheating and any action we take in this respect is at our sole discretion.

10.4. If you suspect a person is colluding, cheating or undertaking a fraudulent activity you shall as soon as reasonably practicable report this to us by e-mail or via online-chat.

10.5. If the Company has a suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the Terms, your access to the services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in Your Account. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity.

10.6. You shall use the services only in good faith towards both the Company and other players using the services. In the event that the Company deems that you have been using the services or the software in bad faith the Company shall have the right to terminate Your Account and any other accounts you may hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive any future claims against the Company in such regard.

10.7. In case of violation of these Terms by you or by anyone using Your Account (or Duplicate Account), the Company is under no obligation to refund to you any funds that may be in Your Account. 

11. OTHER PROHIBITED ACTIVITES

11.1. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse others, including other users, or behave in this manner towards the Company staff that operate or support the Website.

11.2. You shall not corrupt or flood the Website with information causing the Website to malfunction, nor shall you take any actions that may affect the functioning of the Website in any way, for example releasing or propagating viruses, worms, logic bombs or any similar actions. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way any information available on the Website.

11.3. You shall use the Website for personal entertainment only and you are not allowed to reproduce the Website or any of its parts in any form whatsoever without first obtaining our express consent.

11.4. You must not attempt to gain unauthorized access to the Website, the servers where the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or any similar type of attack. In case when this provision is breached we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such breach your right to use the Website will cease immediately.

11.5. We will not be liable for any loss or damage caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material that you suffer as a result of using the Website or downloading any material posted on the Website, or on any website linked to the Website.

11.6 It is prohibited to sell or transfer accounts and/or any rights to accounts (including proprietary rights) to third parties (including other players) or to deliberately lose chips or games in order to transfer chips to another player. An intentional loss of the game or a chip occurs when you lose a hand or a game in order to transfer money to another user.

11.7. If we have reasonable grounds to believe that You have participated in or have been connected with any form of prohibited activity (either detected by us or by our gaming partners and our other suppliers) such as cheating and collusion practices which are used in the gambling and gaming industry (including but not limited to "Wonging", “Perfect Pair” Card Counting, Dragon Tiger "Suited Tie" Card Counting or any other Card Counting techniques) or if You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any equivalent to any prohibited practice on those other gambling services, or other improper activity - the Company reserves the right, in respect of Your Account, to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s).

11.8. A player using a strategy, during which he first makes large bets from a real balance (bets on sports, live dealers, virtual sports, etc.) and then switches to casino games to further wager the bonus balance, will be immediately deprived of the current real and bonus balances as well as may get blocked for abuse of bonuses in order to obtain a positive result.

12. DURATION AND TERMINATION

12.1. You may terminate your account (including your username and password) by sending an email to us at [email protected].

12.2. Until you have received a confirmation from us stating that we have closed Your Account, you shall remain responsible for any activity on Your Account between the time when you send us an email and the time when your account is terminated by the Company.

12.3. The Company reserves the right to collect fees, surcharges or costs incurred before you cancel Your Account. In the event that Your Account is terminated, suspended or cancelled, no refund will be granted, no other credits will be credited to you or converted to cash or other form of reimbursement, and you will have no further access to Your Account.

12.4. Upon the termination of Your Account subject to any rights or obligations which have accrued prior to termination, neither party shall have any further obligation to the other under this Term.

12.5 The Company may terminate Your Account, -including your username and password, - immediately without notice:

12.5.1. if for any reason we decide to discontinue to provide the services in general or specifically to you;

12.5.2. if Your Account is associated in any way with any existing account that has been terminated;

12.5.3. If Your Account is associated with, or related to, existing blocked accounts, we may terminate Your Account, irrespective of the nature of this relationship, and the registration details provided on said accounts; or for any other reason we see fit. Save for as otherwise provided herein, on termination any balance in Your Account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us;

12.5.4. if you attempt to manipulate or ascertain information concerning the software code or are involved in collusion;

12.5.5. if you tamper or attempt to tamper with the software in any way;

12.5.6. if you are committing any offence e.g. by attempting to access the Website from a jurisdiction where playing the games is illegal;

12.5.7. if you publish any actual or potentially defamatory, offensive, racist, harmful or obscene language or material.

12.6. If Your Account remains inactive for a continuous period of 6 months or more, we may close or suspend Your Account without notice. In the event of such account closure, the Terms will be terminated automatically from the date on which such termination takes effect.

12.7. Your inactive Account will be terminated with an electronic notice using your contact details. In the event of any such termination from our side, except to the extent that such closure and termination is made in accordance with the paragraph 10 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 17 (Breach of the Terms) of these Terms, we will refund the balance of Your Account to you. If we are unable to locate you, the funds shall be remitted to the relevant gambling authority or to the Company.

13. ALTERATION OF THE WEBSITE

13.1. We may, in our absolute discretion, alter or amend any service offered via the Website at any time for the purpose of maintaining the Website.

14. IT FAILURE

14.1. Whenever unexpected system errors, bugs or problems occur in the software or hardware we use to operate the Website, we will take immediate steps to fix the problem. We do not accept any liability for IT failures which are caused by your equipment used to access the Website or errors related to your internet service provider.

15. ERRORS OR OMISSIONS

15.1. A number of circumstances may arise where a bet is accepted or a payment is made with errors from the Company's side: for example, we mis-state any terms of gaming wager to you as a result of an obvious error or data input error or as a result of a computer malfunction, as well as an error can be made by us as to the amount of winnings/returns that are paid to you as a result of manual or automated input error.

15.2. The Company reserves the right to refuse, restrict, cancel or limit any bet.

15.3. If you are incorrectly awarded any winnings as a result of any human error or any bug, defect or error in the software, or the failure of the relevant games product or the software to operate in accordance with the rules of the relevant game (“Errors”), then the Company will not be liable to pay you any such winnings and shall immediately inform the Company of the error and you agree to refund any such winnings that may have been paid to you as a result of such error or mistake.

15.4. Neither we nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you.

15.5. The Company and its respective licensees, distributors, parents, subsidiaries, affiliates and all of their officers and directors and employees will not be liable for any loss or damages which may be caused by the interception or misuse of any information transmitted over the Internet.

15.6. In case of any controversial issues regarding game rounds (difficulties in winnings crediting, freezing game rounds, etc.), the player must contact the support service no later than 10 days after the situation has occurred. The player has to specify the most accurate time of the incident (up to a minute), otherwise the casino administration reserves the right to refuse to consider the situation for technical reasons. The priority is to contact support immediately after the incident.

16. EXCLUSION OF OUR LIABILITY

16.1. You agree that you are free to choose whether to use the services on the Website and do so at your sole option, discretion and risk.

16.2. We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties regarding the Website or the products offered via the Website and hereby exclude all implied warranties in this respect.

16.3. The Company shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage, including but not limited to the loss of data, profits, business, opportunities, goodwill or reputation as well as business interruption or any losses which are not currently foreseeable by us arising from or in any way connected with your use, of any link contained on the Website. The Company is not responsible for the content contained on any Internet site linked to from the Website or via the services.

17. BREACH OF THE TERMS

17.1. You will be required to fully cover any claims, liabilities, costs or expenses and any other charges that may arise as a result of a violation of the Terms by you.

17.2. You agree to fully indemnify, defend and hold the Company, its white label partners and their respective companies and their respective officers, directors and employees harmless immediately on demand from and against all claims, demands liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result:

17.2.1. of any breach of the Terms by you;

17.2.2. violation by you of any law or the rights of any third party;

17.2.3. use by you of the services or use by any other person accessing the services using your user identification, whether or not with your authorization; or

17.2.4. acceptance of any winnings.

17.3. In cases when you are in a major violation of the Terms we reserve the right but are not required to:

17.3.1. provide you with the notice that you are in a violation of the Terms requiring you to stop the continuation of the violation;

17.3.2. suspend Your Account, making you unable to place bets or play games on the Website;

17.3.3. close Your Account with or without a prior notice from us;

17.3.4. withdraw from Your Account the amount of any pay-outs, bonuses or winnings which you have acquired as a result of any major violation.

17.4. We have the right to disable your user name and password if you fail to comply with any of the provisions of the Terms.

18. INTELLECTUAL PROPERTY RIGHTS

18.1. The contents of the Website are subject to copyright and other proprietary rights either owned by the Company or used under the license from third party right owners. All downloadable or printable material contained on the Website may be downloaded to a single personal computer only and may be printed solely for personal and non-commercial use.

18.2. Under no circumstances shall the use of the Website grant any user any part of intellectual property rights owned by the Company or by any third party whatsoever.

18.3. Any use or reproduction of any trade names, trademarks, logos or other creative material appearing on this website is prohibited.

18.4. You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any prohibited activities. You shall notify the Company immediately upon becoming aware of the commission by any person of any of the prohibited activities and shall provide the Company with reasonable assistance with any investigations it may conduct in light of the information provided by you in this respect.

19. YOUR PERSONAL INFORMATION

19.1. We are required to comply with data protection requirements in the way the Company uses any personal information collected during your visit to the Website. We therefore take our obligations in relation to the way we use your personal information very seriously. The Company shall handle all personal information provided by you strictly in accordance with the Privacy Policy.

20. CANCELLATION OF THE BET

20.1. The company reserves the right to cancel your bet in case if one of the following applies:

20.1.1. The event, upon the outcome of which your bet is placed, is cancelled by the organizer of this event;

20.1.2. The outcome of the event, upon which your bet was placed, had become known prior to this event;

20.1.3. It was established by the organizer that the event, upon the outcome of which your bet is placed, is prearranged or "rigged";

20.1.4. It is found that you are a participator of the event, upon the outcome of which your bet is placed;

20.1.5. You had known the result of the event before the event took place.

21. COMPLAINTS AND NOTICES

21.1. If you wish to make a complaint regarding the Website, as a first step you should, as soon as reasonably practicable, contact Support Service about your complaint or file a complaint at [email protected].

21.2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.

22. EVENTS OUTSIDE OUR CONTROL

22.1. The Company will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks that may have an adverse effect (“Force Majeure”).

22.2. Our performance is deemed to be suspended for the period the Force Majeure event continues and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure event to a close or to find a solution by which the Company obligations may be performed despite the Force Majeure event.

23. WAIVER

23.1. If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

23.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above.

24. SEVERABILITY

24.1. If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Our original intent.

25. LINKS

25.1. The Website may contain links to other websites which are also outside the Company’s control and are not covered by the Terms. The Company will not be liable for the content of any third party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship on those websites. The hyperlinks to other websites are provided for information purposes only. You use any such links at your own risk.

26. PROMO CODES & BONUSES

26.1. Promo code (redeemable code) - a unique alphanumeric code that a player can redeem in his profile to receive a gift. For example, deposit bonus.

26.2. Redeeming a code is impossible without confirming the email used for registration.

26.3. For deposit offers with a promo code a player must activate the code before he makes a deposit. A code is valid only for one deposit - the first made after code redemption (unless stated otherwise in terms of the promotion).

26.4. Redemption of several promo codes for one deposit is forbidden. Such actions will be regarded as abuse of bonus policy of the Website. In the case of redemption of several promo codes all bonus funds will be withdrawn from your account and the account may be blocked.

26.5. In case bets are made using both the bonus and real cash, the winnings will be awarded proportionately. Bonus winnings will be added to bonus balance and winnings from cash to cash balance.

26.6. In case a withdrawal is made before the wagering conditions are met, any bonus amount and winnings from the bonus will be reduced to zero.

26.7. You are not allowed to place bets on opposing outcomes related to the same market, for example on bets on total over 1.5 and a total under 1.5, if you have an active bonus. In the event that you violate this rule, the Betting Company is fully within its rights to revoke bonuses and all winnings gained from using such bonuses. Such acts will be viewed as a serious violation of this rule and could lead to further limits, such as restrictions being placed on your ability to place bets or your account being blocked.

27. CARD CREDENTIALS STORAGE AGREEMENT

27.1. This agreement on storage of card credentials of Cardholder (hereinafter - the “Agreement”) is made between you (the “Cardholder”) and VERBENAZ LIMITED, a company registered in the Republic of Cyprus, with its address: Kasou 13, Strovolos, 2062, Nicosia, Cyprus; Registration number: HE 385376 (hereinafter - the “Merchant”).

27.2. By pressing “Pay” button, you fully accept this agreement and authorize Merchant and its payment service providers to store the following data: your name and surname, your card PAN number and expiration date (hereinafter “Stored credentials”) for subsequent use in one or more transaction(s), initiated by you with Merchant.

27.3. Your stored credentials will be used when you perform transactions (make the deposit) on Merchant`s website in one click.

27.4. When capturing a Stored Credential for the first time, the Merchant or its payment service provider shall do the following:

27.4.1 Submit an Authorization Request for the amount due; or

27.4.2 If payment is not required, submit an Account Verification.

27.5. In case of any changes to this Agreement, you will be notified in two (2) working days prior these changes enter into force. The notification will be sent via e-mail or via the Merchant`s Website interface. In case if your payment information or the information, priory submitted to the Merchant, is changed, you should submit these changes by updating of your Stored Credentials information prior to performing next transaction using Stored Credentials.

27.6. This Agreement enters into force when you pass an Authorization Request or Account Verification process. The agreement shall remain into force between you and merchant until is terminated by you or Merchant in accordance with Terms and Conditions

27.7. By pressing “Pay” button, you understand and accept that processing of any of your payments are executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel or charge-back of the transactions. If you have any further questions about the cancellation of the transactions, please, contact our support team via email suppo[email protected].

27.8. In case of any other questions, please, contact our support team via email [email protected].

28. REFUND POLICY

28.1. Please note that all transactions you have made via the Website are final and non-refundable.

28.2. You can have your funds refunded only in case if the following apply:

28.2.1. You have made a mistake when specifying the sum of payment or a technical error occurred when processing your payment;

28.2.2. You have passed the Verification;

28.2.3. There are no violations of the Terms by you;

28.2.4. You have not used your deposit. If you have placed a bet or have played a game with the use of your deposit, the refund will not be applied.

28.3. If you haven’t passed the Verification, you shall be required to submit the documents to pass the Verification within 24 hours from the refund request. If you haven't passed the Verification, the refund will not be applicable.

28.4. You can have your funds refunded only to the payment instrument, from which your payment was made. If the refund cannot be performed to this payment instrument, you should submit another payment instrument for Verification in accordance with the Terms. Please note that both payment instruments must be verified and both payment instruments must be issued in your name.

29. KYC POLICY

29.1. This Know Your Customer Policy (hereinafter "the Policy") governs the application of Know Your Customer approach by the Company (the "Company", "We", "Us", "Our").

For the purposes of this Policy:

  • the website Vbet hereinafter shall be referred to as the "Website";
  • any natural person that has an account on the Website hereinafter shall be referred to as the "user".
  • 29.2. The Company applies the measures, specified in this Policy, for the following purposes:

  • To prevent violation of Website`s Terms & Conditions and other applicable documents;
  • To prevent Money Laundering, Terrorist Financing and other violations of AML/CFT Legislation;
  • To prevent usage of the Website by the children;
  • To prevent cheating, collusion, and any other unlawful or illegal activity on the Website;
  • To prevent any legal, financial and reputational risks.
  • 29.3. The Company implements the risk-based approach, proposed by the Financial Actions Task Force ("FATF") in order to assess each user in the frame of this Policy.

    The categories of the risk are the following:

    Country/Geographical risk. The Company evaluates the country of the user`s residence/domicile by the following criteria (including, but not limited to):

    • Whether country of user`s residence (jurisdiction) is defined as the "Third country with the strategic deficiencies" by the European Commission (in accordance with the Commission Delegated Regulation (EU) 2016/1675 and/or any amending regulations to this Regulation) and whether user`s jurisdiction is defined as "high-risk and other monitored jurisdiction" by the FATF;
    • Whether the country of user`s residence (jurisdiction) is defined by the credible source as lacking an appropriate Anti-Money Laundering and Counter Terrorist Financing regime, or identified by credible sources as having significant level of corruption or providing support to terrorists or terrorist activities.

    Customer Risk. The Company checks the user of the Website by the following criteria (including, but not limited to):

    • Whether the user is the Politically Exposed Person;
    • Whether the user is under sanctions of the European Union or the United Nations Organization;
    • Whether the activity of the user is suspicious. Examples of the suspicious activity include, but not limited to: a) excessive depositing activity; b) usage of several devices to authorize on the Website in a short time-frame; c) usage of the user`s device by other users of the Website; d) usage of one IP address by several users; e) usage of one electronic device by several users.

    Transaction risk.  The Company checks the spenders of the user to ensure, that they are not high and/or disproportionate.The Company also applies additional measures if the transaction of the user is suspicious (see “transaction monitoring”).

    29.4. The Company applies Standard Verification (or, in legal terms, due diligence) in the following circumstances:

  • The total amount of the transactions, made through the Website by a user, reaches or exceeds USD/EUR 1000;
  • In the process of the risk assessment is determined, that a user presents a significant risk of money laundering or terrorist financing;
  • The behaviour of the user contains one or more factors, that gives the grounds to suspect a user in the usage of the Website in violation of the Terms and Conditions;
  • In other cases, when the personnel of the Company consider the Verification as a necessary measure.
  • When applying Standard Verification, the Company shall ask a user to submit the following documents:

  • A copy or a photo of the identification document of the user;
  • A photo of the payment card, used or intended to be used in depositing on the Website. It is important, that the name of the cardholder must be the same that the name of the user that passes the Verification. CVV code, payment card number (except for first 6 and last 4 digits) may be hidden or covered. The cardholder`s name must not be hidden or covered in any manner.
  • A photo of the user, bearing the documents that were required to pass the Verification.
  • The user`s address confirmation. It may be utility bill, telephone bill or other documents, which, due to the local legislation, shall be deemed to be sufficient in order to confirm the address of the user.
  • In some situations - bank statement, the letter from the duty station/from the workplace.
  • In some cases - tax assessment notice.
  • Other documents or data, that may be required by the particular situation.
  • In some cases, the Company may ask a user to connect with the Website`s Support Team via the call (including the video call).
  • 29.5. The Company applies additional Verification measures in the following circumstances:

  • The user is a Politically Exposed Persons in the meaning of the article 3(9) of the Directive 2015/849 of the European Parliament and of the Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing or the user is the member of the family of the Politically Exposed Person.
  • Under the article 3(9) of the abovementioned Directive, the Politically Exposed Person is a natural person who is or who has been entrusted with prominent public functions and includes the following:

    (a) heads of State, heads of government, ministers and deputy or assistant ministers;

    (b) members of parliament or of similar legislative bodies;

    (c) members of the governing bodies of political parties;

    (d) members of supreme courts, of constitutional courts or of other high-level judicial bodies, the decisions of which are not subject to further appeal, except in exceptional circumstances;

    (e) members of courts of auditors or of the boards of central banks;

    (f) ambassadors, chargés d'affaires and high-ranking officers in the armed forces;

    (g) members of the administrative, management or supervisory bodies of State-owned enterprises.

    (h) directors, deputy directors and members of the board or equivalent function of an international organisation.

    The abovementioned list excludes middle-ranking or more junior officials.

    The article 3(10) of the Directive 2015/849 defines "family member" as:

    (a) the spouse, or a person considered to be equivalent to a spouse, of a politically exposed person;

    (b) the children and their spouses, or persons considered to be equivalent to a spouse, of a politically exposed person.

  • The country of user`s residence (jurisdiction) is defined as the "Third country with the strategic deficiencies" by the European Commission (in accordance with the Commission Delegated Regulation (EU) 2016/1675 or any amending regulations) and/or the country of user`s jurisdiction is defined as "high-risk and other monitored jurisdiction" by the FATF;
  • In other cases, when the Company considers this procedure as a necessary measure.
  • The country of user`s residence (jurisdiction) is defined by the credible source as lacking an appropriate Anti-Money Laundering and Counter Terrorist Financing regime, or identified by credible sources as having a significant level of corruption or providing support to terrorists or terrorist activities.
  • When applying additional verification, the Company requires to submit the document(s) or data on the source of user`s wealth in accordance with his/her country’s legal and regulatory requirements. Additionally, in case of additional verification, the final approval on the verification shall be done by senior management of the Company.

    The Company reserves the right to collect additional verification data of the user for the purposes of this Policy. Additionally, in cases when: a) a user refuses to pass verification; and/or b) the Company has ample grounds to suppose, that a user uses the Website for illegal purposes, and the user does not provide evidence to the contrary, the Company may inform proper regulatory/governmental/financial authorities on this case.

    29.6. All operations of the users are checked on the absence of the suspicious activity. Suspicious activity includes, but not limited to:

    • Usage of several cards through different payment agents, proposed by the Company;
    • Obtaining a specific error code when making a payment;
    • Usage of payment cards, issued by different emitters, that are located in different regions;
    • Usage of different payment instruments within a short term (cards, electronic wallets, banking transactions);
    • Opposition or unwillingness of the user to verification of his/her account or payment instrument or his/her account as a whole;
    • Mismatch of the geolocation of user`s key elements (citizenship/residency, mobile carrier provider, IP address geolocation, BIN number of the card etc.);
    • Principal opposition to any phone or video call, non-provision by the user of his/her photo of him/her with the identification document in hands (upon request);
    • Matching of the user`s device ID (telephone, computer, tablet) with the device ID of another account in our system.

    In case of any suspicious activity, mentioned above, this issue shall be directed to the antifraud department in order to evaluate a risk of this user and to conduct further actions. The antifraud department shall evaluate this issue and further direct it to the relevant department for further consideration.

    29.7. All the transactions of users on withdrawal and deposits shall comply with the following requirements:

  • If the transaction is made by using a payment card, the name of the holder shall be the same as the name of the Website account owner. It means that any usage of third-party payment card is prohibited.
  • If the transaction is made by using an electronic wallet, this wallet`s electronic mail must be the same, that was used by a user when registering an account on the Website.
  • In case if a deposit is made from the payment instrument, placement of funds to which is unavailable, the withdrawal shall be made to the user`s banking account, or to another payment instrument - where it will be possible to reliably ascertain that this payment instrument really belongs to the user in question.
  • The Company does not accept payments from the anonymous payment instruments (cryptocurrencies, anonymous wallets etc.).
  • The Company does not withdraw funds, that were deposited by the user, to the payments instrument of another user.
  • 29.8. The documents and data, obtained during the Verification, and other financial data (including transaction data and its supportive evidence) shall be stored, kept, shared and protected in strict compliance with:

    • The Legislation of the European Union on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, namely the Directive (EU) 2015/849 of the European Parliament and of the Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, amending Regulation (EU) No 648/2012 of the European Parliament and of the Council, and repealing Directive 2005/60/EC of the European Parliament and of the Council and Commission Directive 2006/70/EC;
    • The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("General Data Protection Regulation" or "GDPR");
    • The Limitation of Legal Proceedings act (Law 66(I)/2012) of the Republic of Cyprus;
    • The Privacy Policy of the Website.

    29.9. This Policy may be modified or amended at any time, at the sole discretion of the Company. It is sole responsibility of the user to review this Policy periodically for new changes and amendments. Registered users will be notified on any changes to this Policy via e-mail address, which was used when registering an account on the Website. Any continued usage of the Website after the notification has been sent shall be considered as a fact that user have read and accepted the changes to the Policy.

    30. RESPONSIBLE GAMING

    30.1. Gambling should be treated as a fun pastime, and not as a means to generate income. Whilst the majority of the population can treat gambling as recreation and spend only what they can afford to risk, for some it can be more difficult. It is useful to keep track of the time and the amount of money spent at an online casino daily.

    30.2. If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion or contacting one of the organizations detailed below.

    30.2.1. GamCare, the leading authority providing counselling, advice and practical help in addressing the social impact of gambling in the UK, can be visited at: www.gamcare.org.uk. Its confidential helpline is: 0845 6000 133. Non-UK residents can contact GamCare for details of International support organizations.

    30.2.2. Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org.uk.

    30.2.3. Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operate from locations both within the UK and internationally. Its site can be accessed at: www.gamblingtherapy.org

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